We value our players account so we keep everything in active and avoid being banned.
Once chips have been granted, we do not offer refunds. If your chips have not been granted for whatever reason, please contact the customer support and your chips will be granted immediately. In case we are unable to grant you chips, your refund will be processed from our end within 7 working days.
If you are refunded even the chips have been granted, your account will be frozen after paying all your balance.
If you have further issues you can also contact our customer support to help you with your concerns we are available 24/7.